Refund policy

We strive for perfection in every detail, and we hope that every item finds a lasting place in your interior. However, sometimes it is not love at first sight. No worries! Below you will find all the information you need to return your order.

Reflection Period

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have 14 days to return the product to us.

Returning a Cushion from a Set

Did you purchase a set of multiple cushions and wish to keep only one item? That is certainly possible. You can return individual cushions from a set following our standard return procedure: simply indicate in your customer account which cushion from the set you wish to return. If a bundle discount was applied at the time of purchase, this discount will lapse if the remaining items no longer meet the conditions of the original promotion. In that case, the refund amount will be adjusted to the individual retail price of the retained cushion.

Conditions for Returns

We can only accept returns under the following conditions:

You have registered your return request via your customer account.
The item is in its original, undamaged condition and free from signs of use (such as stains, odors, or pet hair).
If applicable, the original Huiskees seal (hangtag) has not been broken or removed. If this seal is broken, the item is no longer in its original condition, and we will not be able to process the return (fully).
The item must be returned in its original packaging to prevent damage during transport.
The item must be returned undamaged and complete. The item has not been used, and all tags and (care) labels are attached. Packaging materials such as a wrap band or ribbon must also be included in your return shipment. Please note that damage or signs of use may lead to a refusal of the return or a charge for depreciation. You are personally liable for this.

Custom Orders & Exceptions

Please note that items specifically made to your request in custom sizes or with specific fabric/finishing combinations are legally excluded from the right of withdrawal and cannot be returned.

Business Purchases

Please note that the statutory right of withdrawal applies exclusively to consumer purchases. For business orders (B2B), a different regulation applies: returns are only accepted after written approval and in the case of demonstrable defects. Huiskees reserves the right to charge administrative fees for business returns.

Return Procedure & Costs

For your convenience, we use a simplified return procedure through our regular shipping partner, PostNL.

The costs for a return shipment start from € 7.95, but are variable and entirely dependent on the country of shipping, the size of the package, and the number of boxes you return. The actual shipping costs charged by PostNL will be passed on one-on-one per box. Any difference between the base rate and the actual costs will be processed manually and deducted from your refund.

As an indication, the actual costs per box can add up to the following maximum rates:

The Netherlands: from € 7.95 (up to approx. € 14.95 per box for large volumes)
Belgium: from € 13.00 (up to approx. € 19.95 per box for large volumes)
Rest of Europe: from € 13.00 (up to approx. € 34.95 per box for large volumes)

Important for larger orders: If your return shipment consists of multiple boxes, the actual PostNL rate for each individual box will be deducted from your refund.

Step 1: Register your return via your customer account and pack the item(s) in the original packaging.
Step 2: We will send you the digital return label(s) via e-mail. These labels are valid for 5 business days and can be scanned and printed from your phone at a staffed PostNL location. You can, of course, also print the labels yourself and attach them to the boxes. You do not have to pay anything at the drop-off point, unless you choose insured shipping. Please note that you will receive the required number of labels based on your registration.
Step 3: Cover or remove the old shipping label(s) so the address is no longer visible, drop off your package(s), and keep your proof of shipment safe.

Please note: Packages cannot be returned via self-scan drop-off points, parcel lockers, and other unstaffed service locations.

Refund

As soon as we have received and checked your return shipment in good order, we will refund the purchase amount within 10 business days via the original payment method, minus the actual costs for the return label(s).

Please note: any discounts you received may be settled. For example, in the case of set discounts or 'buy 2 and receive 10% discount' promotions.

Insured Returns

You are personally responsible for ensuring that we receive your return package in good condition, which is why we advise you to return the item with insured shipping. You can insure your return shipment at the drop-off point, reducing your risk if the item is unexpectedly lost or damaged en route. Please keep your proof of shipment safe.

Insured shipping with PostNL