Returns

We strive for perfection in every detail, and we hope that each item finds a lasting place in your interior. Sometimes it's not love at first sight. No worries! Below you will find all the information you need to return your order.

Register your return here

account.huiskees.com

FAQs

How do I log in to my customer account?

Log in here with the email address you used when placing your order. You will then receive a verification code in your mailbox that you can use to log into your customer account.
I am unsure about my choice, what can you recommend?

A Huiskees advisor is happy to assist you with additional advice or photos, ensuring your choice fits your interior perfectly. Feel free to contact us via WhatsApp. In addition, we offer the option to order fabric samples, allowing you to experience the texture, quality, and color of our fabrics in your own home first.

Return Policy

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have 14 days to return the item to us.
How do I return an item?

For your convenience, we utilize a simplified return procedure through our regular shipping partners, PostNL and DHL. The costs for the return shipment are at your own expense and will be deducted from your refund.

  • Step 1: Register your return via your customer account and pack the item/items in the original packaging.
  • Step 2: We will send you a digital return label via e-mail. This label is valid for 5 business days.
    For the Netherlands and Belgium: You will receive a PostNL label, which can be scanned from your phone and printed at a staffed PostNL location (or you can print it yourself). You do not need to pay anything at the service point, unless you choose insured shipping.
    For the Rest of Europe: You will receive a DHL label, which you can use at a designated DHL service point. You do not need to pay anything at the service point, unless you choose insured shipping.
  • Step 3: Cover the old shipping label so your address is no longer visible, drop off your package, and keep your proof of shipping.

Please note: Packages cannot be returned via self-scan drop-off points, parcel lockers, and other unstaffed service locations. You are personally responsible for ensuring that we receive your return package in good condition.
How much are the return costs?

Return shipping costs start from €7.95, but are variable and completely dependent on the country of shipment, the size of the package, and the number of boxes you return. The actual shipping costs charged by our shipping partners will be passed on one-on-one per box. Any difference between the base rate and the actual costs will be processed manually and deducted from your refund.

As an indication, the actual costs per box can add up to the following maximum rates:

  • The Netherlands (via PostNL): from €7.95 (up to approx. €14.95 per box for large volumes)
  • Belgium (via PostNL): from €8.95 (up to approx. €19.95 per box for large volumes)
  • Rest of Europe (via DHL): from €13.00 (up to approx. €34.95 per box for large volumes)

Important for larger orders: If your return shipment consists of multiple boxes, the actual carrier rate for each individual box will be deducted from your refund.
What should I pay attention to when returning an item?

We can only accept returns under the following conditions:

  1. You have registered your return request via your customer account.
  2. The item is in its original, undamaged condition and free from signs of use (such as stains, odors, or pet hair).
  3. If applicable, the original Huiskees seal (hangtag) has not been broken or removed. If this seal has been broken, the item is no longer in its original condition and we cannot (fully) process the return.
  4. The item must be returned in its original packaging, where possible, to prevent damage during transport.
  5. The item must be returned undamaged and complete. The item has not been used, and all tags and (care) labels are attached to the item. Packaging materials such as a wrapper band or ribbon should also be included with your return.

Please note that damage or signs of use may lead to refusal of the return, or a reduction in value may be applied. You are solely responsible for this.
How will I be refunded for my return?

Once we have received and checked your return shipment in good order, we will refund the purchase amount within 10 business days via the original payment method, minus the actual costs for the return label / return labels.

Please note: any discounts you received may be settled upon return. This applies, for example, to set discounts or 'order 2 and receive a 10% discount' promotions.
Can I return one cushion from a set?

Have you purchased a set of multiple cushions and only wish to keep one or a portion of the items? That is, of course, possible. You can return individual cushions from a set according to our standard return procedure: indicate in your customer account which item from the set you wish to return.

If a bundle discount was applied when purchasing the set, this discount will be forfeited if the remaining items no longer meet the conditions of the original promotion. In that case, the refund amount will be adjusted to the individual selling price of the retained items.
Which items can I not return?

Please note that items specifically made to your request in non-standard sizes or with specific fabric/finish combinations are legally exempt from the right of withdrawal and cannot be returned.
Can I return my return insured?

You are responsible for ensuring that we receive your return package in good condition, which is why we recommend sending the item back insured. You can have your return shipment insured at the drop-off point, so you run less risk if the item is unexpectedly lost or damaged in transit. Keep the proof of shipment safe.

Insured shipping with PostNL
Costs: €10.35 - €23.80
Maximum insured amount: €5,500
Return value below €500? Then send it by registered mail instead of insured.
How: All PostNL rates: view them here | PostNL
Business Purchases

Please note that the legal right of withdrawal only applies to consumer purchases. For business orders (B2B), a different regulation applies: returns are only accepted after written approval and in the event of demonstrable defects. Huiskees reserves the right to charge administration costs for business returns.